Delivery
Shipping Free, insured, signed for.
Every order ships free and fully insured, with a signature on delivery. Here is exactly what happens after you order.
- Free insured shipping
- IGI-certified diamonds
- Lifetime warranty
- Price-match guarantee
- Secure checkout
Timeline
From our bench to your door
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1. You order
Your ship-by date is shown on the product page before you buy.
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2. We make it
Your piece is handcrafted to order in our factory. This takes about 3 weeks.
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3. It ships
We email you a tracking link when it leaves.
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4. You sign for it
Delivery takes a couple of business days. Someone signs for it at the door.
Order today→ Ships by → Arrives about
Ship-by date = order date + 21 days, moved off weekends and US holidays. Arrival = a couple of business days later.
The details
What it costs
Nothing. Shipping is free on every order, with full insurance included.
Where we ship
Within the United States only, for now.
When it ships
About 3 weeks after you order, because we make your piece for you. The product page shows your exact ship-by date. After it ships, it takes a couple of business days to arrive.
Signature on delivery
Every package needs a signature, so it never sits on a doorstep. Choose an address where someone can sign, such as home or work.
Tracking
When your order ships, we email you a tracking link. You can also track your order any time.
Changing your address
Email contact@caratable.com with your order number as soon as possible. We can only change the address before the order ships.
Every shipment is fully insured. Email contact@caratable.com with your order number, and photos if it arrived damaged, and we will handle it with the carrier.
Shipping questions
Is shipping free?
Yes. Every order ships free and fully insured, with a signature on delivery.
Does someone need to sign for it?
Yes. For your security, every delivery needs a signature. Choose an address where someone can sign, such as home or work.
Where do you ship?
We ship within the United States only.
When will it arrive?
Your piece ships in about 3 weeks, then takes a couple of business days to reach you. The product page shows the ship-by date before you order.
How do I track my package?
When your order ships, we email you a tracking link. You can also sign in to your account to check your order. Track your order.
What if my package is lost or damaged?
Every shipment is fully insured. If anything goes wrong in transit, email contact@caratable.com with your order number, and photos if it arrived damaged, and we will handle it with the carrier.
Can I change my shipping address?
Email contact@caratable.com with your order number as soon as possible. We can only change it before the order ships.